The partnership
Two professionals, thirteen time zones, and a group built entirely across a screen.
Four commercial ventures pay their own way so six nonprofit initiatives never have to ask. A note on how the two wings are governed, and why they are never listed together.
Shahzad and Rainer, LLC is the holding partnership behind four commercial ventures and six nonprofit initiatives. Robert K. Rainer works from New Hampshire. Muhammad Tariq Shahzad works from Multan, Pakistan.
The partnership began in 2023, when Muhammad Tariq Shahzad joined Rainer Agency as chief operating officer, and was formalised in 2025. They have never met in person.
The two wings are governed differently on purpose. Ventures are operated commercially and carry their own costs. Initiatives are nonprofit missions and are never described as companies, never counted as assets, and never listed in the same grid as a business.
A single legal centre covers all eight domains, replacing an arrangement in which three were named and five were covered by nothing at all.
Despite the geographical and cultural differences between us, our professional relationship has blossomed into a genuine friendship, founded on mutual trust, respect, and admiration.
By the numbers
Any figure the group's own properties state more than one way is absent from this page. Eleven such conflicts are recorded separately, and none of them is published anywhere until it is settled.
The two wings
Ventures are businesses and are described as businesses. Initiatives are nonprofit missions and are never called companies. This is the only place on the site where both appear, and even here they are in separate columns.
Ventures Operated commercially
Rainer Agency, Ltd
Adjunct marketing leadership for businesses that need a marketing department rather than a campaign. Website development, CRM, search, lead generation and complete business setup.
raineragency.comHashtag Dialing Codes
Abbreviated #code phone numbers, licensed by exclusive territory. A word the caller already knows becomes the number they dial, which is easier to hold in the head than ten digits.
hashtagcodes.comPound Codes
The same #code inventory under its original name. The two storefronts are being merged so that a territory can be licensed once, from one register.
poundcodes.com and poundcodesusa.comStarStar numbers
Spellable ** numbers, resold to qualified nonprofit organisations. Rainer Agency holds the reseller role.
Reseller roleImpact Nonprofit initiatives
The Hotline Directory
A searchable directory of crisis lines, helplines and chat services, so that somebody who needs help can find the right number quickly. Offered free to nonprofit organisations and to schools.
hotlinedirectory.orgAfter the ICU
A resource built with critical care doctors, former patients and healthcare professionals, explaining Post Intensive Care Syndrome to the survivors and families who live with it.
aftericu.orgRainer Philanthropies
Volunteer powered nonprofit work. It is the entity named in the legal centre for three of the initiative sites, and it builds free technology for people who need help finding help.
raineragency.orgPostICU
Education and advocacy for former intensive care patients living with Post Intensive Care Syndrome, bridging the gap between discharge and recovery.
No domainICU Guide
Interactive guides for the families of intensive care patients, written to reduce overwhelm at the point where families understand least and are asked to decide most.
No domainStompOut Tobacco
A petition movement building the numbers needed to influence international conversations about ending mass tobacco production.
No domainDeep pages: the ventures and the initiatives. They are kept apart there.
Forward schedule
What is being built, and when. The 14 September date is the only hard one on the table, and it is hard because a live site is being moved rather than a new one launched.
| When | Item | Note |
|---|---|---|
| Now | Four sites rebuilt | shahzadandrainer.com, hotlinedirectory.org, aftericu.org and raineragency.org, off Wix and onto one build. |
| 14 Sept | raineragency.com cuts over | The one hard date on this table. Content sign off is the only outstanding item. |
| Q4 | The licensing register goes live | Availability is read from the register, so a territory licensed this morning is off the public map tonight. |
| Q4 | poundcodes folds in | Three storefronts become one, with a redirect on every retired address. |
| 2027 | The directory launches | Category by category, verified first. Launch size is a function of curators, not of build time. |
The story
One career begins in law in Massachusetts. The other begins in operations in Multan.
Read both columns and watch them meet in 2023.
Open the storyLegal centre
Privacy, terms, disclaimers, accessibility, cookies and California rights. One set of six documents, each naming every domain it applies to, replacing a centre that named three and left five sites carrying another organisation's policy.
| Domain | Site | Operated by |
|---|---|---|
rainerandshahzad.com | The partnership | Shahzad and Rainer, LLC |
shahzadandrainer.com | The partnership | Shahzad and Rainer, LLC |
raineragency.com | Rainer Agency | Rainer Agency, Ltd |
hashtagcodes.com | Hashtag Dialing Codes | Hashtag Dialing Codes, LLC |
poundcodes.com | Pound Codes | Hashtag Dialing Codes, LLC |
poundcodesusa.com | Pound Codes USA | Hashtag Dialing Codes, LLC |
raineragency.org | Rainer Philanthropies | Rainer Philanthropies, Inc. |
hotlinedirectory.org | The Hotline Directory | Rainer Philanthropies, Inc. |
aftericu.org | After the ICU | Rainer Philanthropies, Inc. |
Reference
A group that spans phone numbers, crisis lines and intensive care recovery needs a glossary. It also needs to answer the questions people actually send before they write.
#code
An abbreviated dialing code. A word people already know becomes the number they dial, which is far easier to hold in the head than ten digits. Licensed by exclusive territory through Hashtag Dialing Codes and Pound Codes.
Territory
The exclusive geographic area a #code is licensed for. Priced at seventy five dollars per million residents per month, with a hundred dollar monthly floor below one million.
PICS
Post Intensive Care Syndrome. The physical, cognitive and mental health problems that persist after a stay in intensive care. It is the subject of After the ICU and of PostICU.
Adjunct marketing
Rainer Agency's method, and the reason it describes itself as a marketing department rather than a campaign: the team is attached to the business for as long as the business needs one.
Verified first
The directory publishes a listing only after a curator has reached it. A wrong number in a crisis directory does more harm than a wrong number anywhere else the group publishes, so the listing waits.
What is Shahzad and Rainer, LLC?
A partnership between Robert K. Rainer, who works from New Hampshire, and Muhammad Tariq Shahzad, who works from Multan, Pakistan. It began as a working relationship in 2023 and was formalised as a partnership in 2025. It holds four commercial ventures and supports six nonprofit initiatives.
Are the nonprofit initiatives part of the business?
No. The ventures are businesses, are described as businesses and carry their own costs. The initiatives are nonprofit missions. They are not counted as assets, they are not called companies, and on the ventures and impact pages they are never listed in the same grid as a venture. The explorer on this page is the single place both appear together, and every entry there is labelled as one or the other.
Which entity operates which website?
Four entities operate the eight domains in the legal centre. Rainer Agency, Ltd operates raineragency.com. Hashtag Dialing Codes, LLC operates hashtagcodes.com, poundcodes.com and poundcodesusa.com. Rainer Philanthropies, Inc. operates raineragency.org, hotlinedirectory.org and aftericu.org. Shahzad and Rainer, LLC operates this site. The full mapping is on the governance page.
Why are there no client logos or testimonials on this site?
The group holds no logo licence from any client, and it does not publish a testimonial it cannot trace back to the person who gave it. Named credentials with dates are published instead, because a reader can check those.
Why does a figure appear on another of your sites but not on this one?
Where the group's own records state a figure more than one way, nothing is printed until one figure has been confirmed and dated. The size of the hotline directory is the open example: our own properties state it four different ways, so no number for it appears anywhere on this site.
How do I reach the right person?
General enquiries go to hello@shahzadandrainer.com. A marketing enquiry reaches Rainer Agency faster at raineragency.com, and a licensing enquiry reaches the live register faster at hashtagcodes.com. The routing table on the contact page lists the rest.